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Change Healthcare
Dallas, TX, United States
5 days ago
Change Healthcare
Dallas, TX, United States
15 days ago
Change Healthcare
Dallas, Texas, United States
5 days ago

Description

Product Support Representative

Overview of Position
The Product Support Representative (Entry Level) will work with customers and internal staff to research and resolve product support issues and questions for a robust health insurance company processing software/service. Responsible for answering phones, answering customer emails, troubleshooting routine problems, providing software use guidance, auditing processes, and working internally with product support team.

What will be my duties and responsibilities in this job?
  • Answer incoming calls in a manner consistent with department protocol
  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
  • Improves client references by writing and maintaining documentation
  • Participates in development of client training programs by identifying learning issues; recommending instructional language
  • Avoids legal challenges by monitoring compliance with service agreements and regulatory requirements
  • Improves system performance by identifying problems; recommending changes
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks
  • Accomplishes information systems and organization mission by completing related results as needed


What are the requirements needed for this position?
  • High School Diploma or equivalent
  • 2+ years experience in a call center environment resolving customer issues
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access, etc.)
  • Strong written and verbal communication skills


What other skills/experience would be helpful to have?
  • Experience in the healthcare environment
  • Experience with insurance billing
  • Strong technical, PC, and analytical skills
  • Strong customer service and multi-tasking skills
  • Strong organizational and time management skills
  • Familiarity with software support, software use


What are the working conditions and physical requirements of this job?
General Office Duties

How much should I expect to travel?

None

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Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site's health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Job Information

  • Job ID: 59237571
  • Location:
    Dallas, Texas, United States
  • Position Title: Product Support Representative
  • Company Name: Change Healthcare
  • Job Function: Other Profession
  • Job Type: Full-Time
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